Here4You
Cancellation Policy

**Here4You Transportation Services Cancellation Policy**

Effective Date: 04/01/2025

Purpose: 

This Cancellation Policy is designed to provide clear guidelines for clients regarding the cancellation of non-emergency transportation services. The goal is to ensure fair and consistent treatment for all clients while maintaining operational efficiency.

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1. General Cancellation Terms

- Notice Period: Clients are required to provide notice of cancellation at least [24/48] hours prior to the scheduled transportation time. Cancellations made within [24/48] hours of the scheduled service may be subject to cancellation fees.

- Cancellation Fees: A cancellation fee of [$XX] will be applied for cancellations made less than [24/48] hours before the scheduled pick-up time. This fee helps cover the costs associated with scheduling and reserving the vehicle.

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2. How to Cancel

- By Phone: Call our Customer Service Department at 732-426-3671 and speak with a representative to cancel your reservation. Be sure to provide your reservation number and relevant details.

- By Email: Send an email to Ea@h4urides.com with the subject line "Cancellation Request." Include your reservation number, pick-up details, and reason for cancellation.

- Online: If available, use our online cancellation form at www.h4urides.com to submit your cancellation request.

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3. Exceptions to the Cancellation Policy

- Medical Emergencies: Cancellations due to medical emergencies will be reviewed on a case-by-case basis. Proof of emergency may be required.

- Company Error: If a cancellation is necessary due to an error on our part, such as scheduling mistakes or vehicle issues, no cancellation fee will be charged.

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4. Refunds

- Prepaid Services: If you have prepaid for a service and cancel within the allowed time frame, you will be issued a full refund, less any applicable fees. Refunds will be processed within 3-5 business days.

- No-Show Policy: If a client fails to show up for the scheduled service and does not provide notice, the full-service fee will be charged, and no refund will be issued.

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5. Re-Scheduling

-  Re-Scheduling Policy: Clients who need to reschedule their transportation should follow the same procedures as for cancellation. Please provide notice at least [24/48] hours before the original scheduled time. Re-scheduling is subject to availability.

- Fee for Re-Scheduling: Re-scheduling requests made less than [24/48] hours before the original service time may incur a fee of $35, depending on availability and the nature of the request.

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6. Contact Information

For any questions or concerns regarding this Cancellation Policy, please contact our Customer Service Department:

-  Phone: (732) 426-3671

-  Email: Ea@h4urides.com

-  Website: www.h4urides.com

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7. Policy Changes

Here4You Transportation Services reserves the right to modify this Cancellation Policy at any time. Clients will be notified of any significant changes via [email/website notice].

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Thank you for choosing Here4You Transportation Services. We value your business and strive to provide exceptional service. Your understanding and cooperation with our cancellation policy are greatly appreciated.